Privacy Policy

1 Introduction

Ballie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management platform and related services.

2 Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

•Name, email address, and contact information
•Business information and company details
•Payment and billing information
•Profile information and preferences

2.2 Business Data

Through your use of our platform, we may collect:

•Financial and accounting data
•Customer and vendor information
•Inventory and product data
•Transaction records and invoices
•Reports and analytics data

2.3 Technical Information

We automatically collect certain technical information:

•IP address, browser type, and device information
•Usage data and interaction patterns
•Log files and error reports
•Cookies and similar tracking technologies

3 How We Use Your Information

We use the collected information for:

•Providing and maintaining our services
•Processing transactions and payments
•Customer support and communication
•Service improvement and feature development
•Security monitoring and fraud prevention
•Legal compliance and regulatory requirements
•Marketing communications (with your consent)

4 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

•Cloud hosting and data storage providers
•Payment processors and financial institutions
•Email and communication service providers
•Analytics and monitoring services

4.2 Legal Requirements

We may disclose information when required by law or to:

•Comply with legal obligations or court orders
•Protect our rights, property, or safety
•Investigate potential violations of our terms
•Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5 Data Security

We implement appropriate security measures to protect your information:

•Encryption of data in transit and at rest
•Regular security assessments and updates
•Access controls and authentication measures
•Employee training on data protection
•Incident response and breach notification procedures

6 Data Retention

We retain your information for as long as necessary to:

•Provide our services to you
•Comply with legal obligations
•Resolve disputes and enforce agreements
•Maintain business records as required

7 Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Portability

Request a copy of your data in a portable format

Opt-out

Unsubscribe from marketing communications

8 Cookies and Tracking Technologies

We use cookies and similar technologies to:

•Remember your preferences and settings
•Analyze usage patterns and improve our services
•Provide personalized content and features
•Maintain security and prevent fraud

You can control cookies through your browser settings, but this may affect the functionality of our services.

9 Third-Party Services

Our platform may integrate with third-party services (payment processors, banks, etc.). These services have their own privacy policies, and we encourage you to review them.

10 International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

13 Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@ballie.ng

Phone

+234 800 000 0000

Address

Lagos, Nigeria

Data Protection Officer

dpo@ballie.ng

14 Governing Law

This Privacy Policy is governed by the laws of Nigeria and applicable data protection regulations.