Cookie Policy - Ballie

1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

Ballie uses cookies to enhance your experience, provide personalized content, analyze site traffic, and understand where our visitors are coming from.

2 How We Use Cookies

We use cookies for the following purposes:

•Authentication: To remember your login status and keep you signed in
•Preferences: To remember your settings and preferences
•Security: To protect your account and detect fraudulent activity
•Analytics: To understand how you use our service and improve it
•Performance: To monitor site performance and user experience

3 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as logging in or filling in forms.

Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.

4 First-Party Cookies

These are cookies set by Ballie directly. We use them for:

Session Management: User authentication and login status

CSRF Protection: Security tokens to prevent cross-site attacks

User Preferences: Language, theme, and display settings

Feature Flags: To enable or disable specific features

5 Third-Party Cookies

We may use third-party services that set cookies on our behalf:

•Google Analytics: To analyze website traffic and user behavior
•Social Media: For social sharing and login features
•Payment Processors: To process transactions securely
•Customer Support: For live chat and help desk functionality

6 Cookie Duration

Cookies can be either session cookies or persistent cookies:

Session Cookies

Temporary cookies that are deleted when you close your browser. Used for essential functions like login sessions.

Persistent Cookies

Remain on your device for a set period or until you delete them. Used to remember preferences and improve user experience.

7 Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by:

•Browser Settings: Most browsers allow you to refuse or accept cookies through their settings
•Cookie Banner: Using our cookie consent banner when you first visit our site
•Account Settings: Managing preferences within your Ballie account

Note: Blocking all cookies may prevent you from using certain features of our service and may affect your experience.

8 Browser Cookie Controls

Here's how to manage cookies in popular browsers:

Google Chrome

Settings → Privacy and security → Cookies and other site data

Mozilla Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data

9 Do Not Track Signals

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no uniform standard for recognizing and implementing DNT signals. We currently do not respond to DNT signals, but we are committed to providing you with meaningful choices about the information collected on our website.

10 Mobile Devices

Mobile devices use different technologies than browsers to store information:

•Local Storage: Similar to cookies but with larger storage capacity
•Device Identifiers: Unique identifiers assigned to your mobile device
•App Settings: Manage data collection through your device or app settings

11 Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last Updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

12 Your Rights

Depending on your location, you may have certain rights regarding cookies and personal data:

Right to Access: Request information about cookies we use

Right to Withdraw: Withdraw consent for non-essential cookies

Right to Object: Object to certain types of cookie processing

Right to Complain: Lodge a complaint with data protection authority

13 Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

privacy@ballie.ng

Phone

+234 800 000 0000

Address

Lagos, Nigeria